Responsible Gaming

Know when to stop

Occasionally, casual gambling can become problem gambling. Here at VirginPools we understand the potential risks of gambling, and it’s our responsibility to make sure you’re aware of these risks too.

We’re a member of the European Gaming & Betting Association (EGBA) and the Remote Gambling Association (RGA) and we’re proud to be a strong advocate of responsible gambling. The EGBA and RGA promote a Code of Conduct that encourages safe, responsible online gaming.

All of our customer care agents are fully trained in offering advice and help to anyone affected by gambling. We also work closely with Gambling Therapy, an online service set up to help those affected by gambling. They offer support groups, live chat and email counselling – all for free. Think you might be gambling too much?

Take the self-assessment test

It’s important to keep track of your gambling habits - that way you can address any issues before they become a problem. We’ve devised a self-assessment test to give you some guidance on whether you are at risk of developing a potential issue. It’s fully anonymous and your answers won’t be recorded. Take the self-assessment today.

Set a deposit limit

Research shows that problem gambling may occur less if users decide in advance how much money they want to commit to play. Therefore, we offer you the chance to set a deposit limit. After this is set, you won’t be able to exceed the previously determined amount. The limit can cover a period of a day, week or month and can easily be changed. Set a deposit limit today. Set up a deposit limit today.


If you think you need to take a break from gambling, we offer self-exclusion options too. Choose from 24 hours, 7 days or 6 months - during this period you won’t be able to log in to your account or gamble. Self-exclude today.